Helpers' Hob

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Terms & Conditions

Last updated: February 2026

Article 1 – Identity

Helpers’ Hob is a subsidiary of Exquisite Services BV
VAT: NL865473754B01
KvK: 90849086
Email: support@helpershob.eu

Article 2 – Applicability

  1. These terms apply to every offer, agreement, and subscription between Helpers’ Hob and the consumer (“Consumer”).
  2. By using the platform or entering a Subscription, the Consumer agrees to these terms.
  3. Deviations are only valid if explicitly agreed in writing.
  4. If any provision is invalid, the remaining provisions remain fully enforceable.

Article 3 – Nature of the Service (Intermediary Platform)

  1. Helpers’ Hob operates exclusively as an online intermediary platform facilitating contact between Consumers and independent domestic care providers and handy men who provides home related services (“Providers”).
  2. Helpers’ Hob does not provide the listed home services itself.
  3. No employment, agency, partnership, or joint venture relationship exists between:
    • Helpers’ Hob and Providers; or
    • Helpers’ Hob and the Consumer beyond the Subscription.
  4. Any/all agreement for services is concluded directly between the Consumer and the Provider.
  5. Helpers’ Hob is not a party to such agreements and bears no responsibility for their execution and renumeration.

Article 4 – Service Execution and Availability

  1. Helpers’ Hob will use reasonable commercial efforts to match Consumers with Providers based on preferences.
  2. Helpers’ Hob does not guarantee:
    • availability of Providers;
    • suitability, quality, or reliability of Providers;
    • continuity of services.
  3. Replacement efforts are made on a best-efforts basis only.
  4. The platform may be temporarily unavailable due to maintenance, updates, or technical issues without liability.

Article 5 – Consumer Responsibilities

The Consumer explicitly acknowledges and accepts full responsibility for:

  1. Screening, interviewing, and verifying Providers (including identity and background checks);
  2. Compliance with all applicable laws, including:
    • employment law,
    • tax obligations,
    • minimum wage regulations,
    • health and safety requirements;
  3. Drafting and agreeing on terms with Providers;
  4. Supervision and instructions during work;
  5. Payment of Providers;
  6. Any damages or claims arising from the Provider’s work.

Article 6 – Provider Responsibilities

The Provider explicitly acknowledges and accepts full responsibility for:

  1. Ensuring that agreements made with Consumer are kept;
  2. Drafting and agreeing on terms with Consumer;
  3. Compliance with all applicable laws, including:
    • tax obligations,
    • health and safety requirements;
  4. Dispute resolution or claims arising from your work.

Article 7 – Pricing, Charges and Changes

  1. All prices include VAT unless stated otherwise.
  2. Prices may be adjusted with in dialogue and consent between the Consumer and Provider.
  3. Changes in the subscription charges will be made with a 30-day advance notification.
  4. In case of a subscription increase, the Consumer may terminate the Subscription free of charge before the effective date.
  5. Continued use after the effective date constitutes acceptance and continued subscription.

Article 8 – Payment and Debt Collection

  1. Subscription fees are charged monthly in advance.
  2. Customers agree to pay the displayed service fee when requesting a job.
  3. Charges may include:
    • base service fee
    • tips (optional)
  4. Payments are processed automatically through the selected payment method or as otherwise indicated and agreed upon.
  5. In case of non-payment:
    • access may be suspended or terminated;
    • statutory interest and extrajudicial collection costs may be charged in accordance with the laws of the land.
  6. All reasonable costs incurred in collecting outstanding payments shall be borne by the Consumer.

Article 9 – Right of Withdrawal (EU Consumer Law)

  1. Customers may cancel a request before a worker begins the service.
  2. If the Subscription is concluded online, the Consumer has a 14-day withdrawal right without giving reasons.
  3. This period starts on the day the agreement is concluded.
  4. Late cancellations may be subject to a cancellation fee.
  5. If the Consumer requests immediate performance during the withdrawal period:
    • the Consumer acknowledges that the right of withdrawal may be lost once the service is fully performed;
    • proportional costs may be charged for services already delivered.

Article 10 – Liability (Strict Limitation)

  1. Helpers’ Hob provides a platform connecting customers and workers but does not directly perform the services. Helpers’ Hob is not liable for damages,
  2. Helpers’ Hob is not liable for:
    • acts, omissions, or misconduct of Providers;
    • damage to property, financial loss, or personal injury;
    • delays, or service issues beyond reasonable control;
    • indirect or consequential damages (including loss of income or profits).
  3. All use of the platform is at the Consumer’s own risk.
  4. If liability is legally established:
    • it is limited to the lower of:
      • the amount paid under liability insurance; or
      • the total Subscription fees paid in the previous 12 months.
  5. Liability for gross negligence or intentional misconduct cannot be excluded where prohibited by law.

Article 11 – Indemnification

The Consumer agrees to indemnify and hold harmless Helpers’ Hob against all claims, damages, costs, and liabilities arising from:

  • agreements with Providers;
  • failure to comply with laws;
  • disputes with Providers.

The Provider also agrees to indemnify and hold harmless Helpers’ Hob against all claims, damages, costs, and liabilities arising from:

  • agreements with Consumers;
  • failure to comply with laws;
  • disputes with Consumers.

Article 12 – Duration and Termination

  1. The Subscription is entered for an indefinite period with a minimum term of one (1) month.
  2. Termination is possible monthly with notice before the end of the calendar month.
  3. Helpers’ Hob may suspend or terminate access immediately in case of:
    • breast of terms;
    • misuse of the platform;
    • non-payment

Article 13 – Platform Use and Conduct

  1. The Consumer shall:
    • use the platform lawfully;
    • not misuse, copy, or exploit platform data;
    • not circumvent the platform to avoid fees where applicable.
  2. Helpers’ Hob may take measures including suspension or account deletion.

Article 14 – Privacy and Data Protection (GDPR)

  1. Personal data is processed in accordance with the General Data Protection Regulation (GDPR).
  2. Data is processed solely for:
    • service delivery;
    • matching Consumers and Providers;
    • legal obligations.
  3. Consumers have rights including:
    • access, correction, deletion;
    • restriction and data portability.
  4. Full details are set out in the Privacy Policy.

Article 15 – Complaints Procedure

  1. Complaints can be submitted via:
  2. A response will be provided within 14 days.
  3. If unresolved, the Consumer may use the EU Online Dispute Resolution platform (ODR).

Article 16 – Applicable Law and Jurisdiction

  1. All agreements are governed by the court within the land of jurisdiction.
  2. Disputes will be submitted to the competent court within the land of jurisdiction.
  3. Mandatory consumer protection rules of the Consumer’s country of residence remain applicable.

Article 17 – Amendments

  1. Helpers’ Hob may amend these terms.
  2. Changes will be communicated at least 30 days in advance.
  3. If the Consumer does not accept changes, they may terminate the Subscription before the effective date.